GDPR Privacy Policy
Who We Are
Finchley Dog Walker (“we”, “us”, “our”) provides dog walking, training, and pet care services. We are committed to protecting your personal data and respecting your privacy.
What Data We Collect
- Your name and contact details (address, phone, email)
- Emergency contact details
- Pet details (name, breed, age, medical needs, vet contact)
- Payment information (to process invoices)
- Any other information you choose to share that helps us care for your pet safely
How We Use Your Data
- Delivering our services safely and effectively
- Contacting you about bookings, updates, or emergencies
- Invoicing and payment records
- Legal or insurance purposes
We do not sell your data or pass it to third parties for marketing. We may share relevant information with vets, insurers, or emergency services if needed for your pet’s welfare or to comply with the law.
How Long We Keep Data
We keep records only as long as necessary:
- Client and pet information: up to 7 years after your last booking (for legal/insurance)
- Financial records: 7 years (HMRC requirement)
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally possible)
- Restrict or object to processing
- Request transfer of your data to another provider
Data Security
We take appropriate steps to keep your data safe, including password protection, secure storage, and limited access.
Contact Us
If you have any questions or wish to exercise your rights, please contact:
Derek Chambers
Email: info@finchleydogwalker.co.uk
Tel: 07707 763344
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
GDPR Data Subject Access Request (DSAR)
Your Rights
You have the right to request a copy of the personal data we hold about you. We will respond within one month of receiving your request.
How to Make a Request
Please complete the form below and send it by email or post. We may need to verify your identity before releasing information.