Finchley Dog Walker Welcome Pack: What to Expect Before Your First Booking

Updated July 2026

Choosing someone to care for your pet or enter your home involves trust.

This Welcome Pack explains how I work, what you can expect from me and what I will need from you before dog walking, pet visits or house sitting begins.

I am Derek Chambers, although most people know me as Del. I have provided professional dog walking and pet care since 2011. Finchley Dog Walker is a small, independent local business, so it is normally me you speak to, meet and trust with your pets.

My care is calm, personal and built around the individual animal. I do not offer large group walks, collect dogs in vans or expect every pet to follow the same routine.

You do not have to read every page of this Welcome Pack before contacting me. I have included this so you can understand my approach, find answers to common questions, and decide whether I am the right person to help.

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The quick version

I work locally and care for one household at a time.

Dog walks begin and end at your home. I do not collect several dogs in a van, use crates for transportation or run large group walks.

My services are particularly suited to:

• rescue dogs
• nervous, sensitive or reactive dogs
• dogs who find group walks overwhelming
• senior dogs who need a slower pace
• puppies who need short, appropriate visits
• cats who are happiest remaining at home
• rabbits, guinea pigs and other suitable small pets
• multi-pet households
• animals who rely heavily on familiar routines

My handling is calm, reward-based and welfare-led. I do not use choke chains, prong collars, electronic shock collars or other punishment-based equipment.

I am fully insured, Enhanced DBS checked through Scouting and trained in Ofqual-regulated Level 3 canine first aid. My continuing development has also included canine body language, rescue and reactive dogs, enrichment, and calm-handling approaches.

I am not a vet or clinical behaviourist. I will tell you honestly when a health or behavioural concern needs support beyond my role.

I also need you to be open with me. Please tell me about previous bites, attempted bites, guarding, nervousness, reactivity, escape attempts, health conditions, injuries, medication or anything else that may affect safe care.

You will not put me off simply by telling me that your dog barks, your cat hides or your pet finds something difficult. Honest information helps me make safer and more appropriate decisions.

The Finchley Dog Walker Standard

The Finchley Dog Walker Standard is the set of principles that guides how I care for pets and work in clients’ homes.

Every pet is treated as an individual.

Age, breed and species can provide useful information, but they do not tell me everything about an animal.

One dog may enjoy an hour exploring local paths. Another may benefit more from a shorter sniff walk. One cat may meet me at the door while another feels safer watching from beneath a bed.

I adjust the care to the pet in front of me rather than expecting the pet to fit a fixed routine.

Calm handling comes before convenience.

I do not deliberately add pressure to an animal who is already worried or overwhelmed.

A nervous dog may need me to sit quietly and speak with their owner rather than immediately approaching them. A shy cat may need their food and litter cared for without being encouraged out of hiding.

Progress does not have to look dramatic to be worthwhile.

Welfare comes before completing a routine.

A booked walk does not mean I must follow the same route or cover a particular distance regardless of the conditions.

I consider the pet’s health, age, confidence and behaviour, as well as the weather and local environment. I may slow down, change the route, provide more distance, shorten an outdoor activity or use calm enrichment where that is safer.

The aim is useful, appropriate care, not simply completing a task.

Familiar routines are respected.d

Many pets cope better when feeding, walking, sleeping and medication routines remain predictable.

This is particularly important for rescue animals, nervous pets, older animals and pets being cared for while their owners are away.

I follow the agreed routine as closely as reasonably possible while retaining the flexibility to respond if your pet’s needs or the conditions change.

Communication should be honest.

I will tell you if something concerns me.

I will not hide a problem simply because a cheerful update would be easier to send. Equally, I will not alarm you unnecessarily when something needs to be observed.

I expect the same openness from clients, particularly about health, medication, behaviour, home access and changes to a pet’s normal routine.

Your home deserves respect.

Entering someone’s home is a significant responsibility.

I treat keys, access information, alarms and care instructions carefully. I follow the arrangements agreed with you and pay attention to security when entering or leaving the property.

You should also tell me about cameras, cleaners, relatives, tradespeople or anyone else who may enter while I am caring for your pets.

Emergency planning happens before it is needed

Before care begins, I may ask for your veterinary details, an emergency contact, medication information and instructions about what should happen if you are delayed.

I hope these arrangements are never needed. Having them in place means decisions can be made more quickly if something unexpected happens.

I stay within my competence. nce

Experience does not mean pretending to know everything.

I will say when a medication procedure, health concern, behavioural problem or specialist care requirement is outside my experience, insurance or professional role.

Animal welfare matters more than accepting every booking.

Is Finchley Dog Walker right for you?

My approach may suit you if you are looking for:

• the same person caring for your pet
• calm, one-to-one dog walking
• local walks without vans or collection rounds
• someone familiar with rescue and nervous dogs
• a slower approach to introductions
• home-based cat or small-animal care
• house sitting that protects familiar routines
• honest and practical communication
• care that can be adjusted when your pet or the conditions require it
• someone who will notice and report changes

You may also appreciate my approach if your pet has previously struggled with busy environments, unfamiliar people, group care or frequent changes of routine.

You can read more about my background and experience on the About Del page.

When I may not be the right fit

I would rather be clear before care begins than accept a booking that does not suit either of us.

I may not be the right pet carer if you specifically want:

• large pack or group walks
• dogs transported in vans
• dog day care or boarding
• punishment-based handling
• prong, choke or electronic shock collars
• guaranteed off-lead exercise on every walk
• a nervous dog pushed into situations regardless of how they are coping
• clinical behaviour consultations
• formal veterinary treatment
• instant booking without discussing your pet first

The right pet carer is not simply the nearest or cheapest person available. Their approach should suit your pet, your expectations and the type of relationship you want to build.

Your pet does not need to be perfect. They do need a care arrangement that is safe, honest and appropriate for them.

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What happens after you contact me?

The first step is to complete my contact form or send me a WhatsApp message with some basic information about your pet and the care you need.

It helps if you include:

• your name and general location
• the type of pet you have
• the service you are interested in
• the dates or regular days required
• your pet’s age
• any health or behavioural concerns
• whether your pet has previously used a dog walker, sitter or house sitter
• anything that may affect access to your home

You do not need to write a perfect introduction. A clear summary gives me enough information to decide whether the service may be suitable and what questions I need to ask next.

You can contact me here.

An enquiry is not an automatic booking.

Submitting an enquiry does not guarantee that I will be able to accept the booking.

Before agreeing to care for a pet, I need to consider:

• whether I cover your area
• whether I have suitable availability
• the type of care required
• your pet’s health and behaviour
• whether I have the experience and insurance needed
• whether the arrangement can be carried out safely
• whether my approach matches what you want

For regular dog walking, I also need to consider how your requested time fits around existing clients. I work locally and travel between homes on foot or by public transport, so location and timing matter.

You can check my current service area before enquiring.

Initial questions about your pet

I will normally ask a few questions before arranging a meeting.

These are not intended to judge you or your pet. They help me understand the situation and avoid wasting your time if the booking is clearly outside my area, availability or professional role.

Depending on the service, I may ask about:

• your pet’s normal daily routine
• feeding times and quantities
• exercise needs
• toilet habits
• medical conditions
• current medication
• previous injuries
• allergies or sensitivities
• behaviour around unfamiliar people
• behaviour around dogs, cats, children or wildlife
• guarding of food, toys, beds or people
• previous bites or attempted bites
• escape behaviour
• separation-related behaviour
• travel or noise sensitivities
• preferred walking equipment
• access to your home
• security arrangements
• veterinary details
• emergency contacts

Please answer as openly as you can.

A pet having additional needs does not automatically mean I will refuse the booking. However, undisclosed information can put your pet, me and other people or animals at risk.

Why honest behaviour information matters

Some owners worry that mentioning barking, lunging, hiding, guarding or a previous bite will make it impossible to find suitable care.

In reality, honest information gives me the best chance of making a safe decision.

Please tell me if your dog has ever:

• bitten or attempted to bite a person
• bitten or attacked another animal
• snapped when touched, moved or handled
• guarded food, toys, beds, doorways or people
• escaped from a garden, home, collar or harness
• reacted strongly to dogs, people, bicycles, runners or vehicles
• become distressed when left alone
• refused to return after being let off the lead
• shown sudden changes in behaviour

Please also tell me if your cat or small animal has:

• bitten or scratched during handling
• escaped during previous care
• shown aggression around food or accommodation
• become difficult to medicate
• stopped eating during an owner’s absence
• hidden so effectively that their welfare is difficult to check
• shown signs of stress when unfamiliar people enter the home

This information does not mean your pet is bad.

Behaviour is communication. It may be connected to fear, pain, previous experiences, frustration, uncertainty or a need for more distance.

My role is to understand the risk, work within my competence and decide whether a safe care plan is possible.

Arranging the meet and greet

When the initial information suggests I may be able to help, the next step is normally a meet-and-greet.

This gives us an opportunity to:

• meet in person
• discuss your pet’s routine
• talk about health and behaviour
• review walking equipment where relevant
• discuss keys and home access
• explain emergency arrangements
• check that the service is suitable
• allow your pet to experience my presence

A meet and greet is not a performance test for your pet.

Your dog does not have to greet me enthusiastically. Your cat does not need to come out from hiding. A nervous pet does not need to accept physical contact during the first meeting.

The aim is to gather information and begin the relationship without unnecessary pressure.

Meeting nervous or rescue dogs

Some dogs need more time before they are ready to walk away from home with an unfamiliar person.

This can be especially true for:

• newly adopted rescue dogs
• dogs with limited socialisation
• dogs who have experienced frightening handling
• dogs who are worried by unfamiliar men
• dogs who guard their home or owner
• dogs who struggle when people approach directly
• dogs who have previously been forced into interactions
• dogs who are sensitive to touch or equipment

During an initial meeting, I may avoid:

• leaning over the dog
• staring directly at them
• reaching towards their head
• taking hold of their lead immediately
• blocking doorways
• following them around the room
• repeatedly trying to stroke them
• using food to lure them closer than they want to come

Instead, I may sit or stand at an angle, speak with you and allow the dog to observe me.

Some dogs investigate quickly. Others remain at a distance. Both responses provide useful information.

Your dog does not have to say hello

People often feel that their dog should approach a visitor politely.

For a worried dog, choosing not to approach can be a sensible way of coping.

I do not need to touch a dog during the first meeting to prove that the introduction has gone well. A successful first meeting may involve the dog remaining calm on the other side of the room while I talk to their owner.

Signs that a dog may need more space include:

• moving away
• turning their head
• lip licking
• yawning
• freezing
• lowering their body
• hiding behind their owner
• barking
• growling
• refusing food
• pacing
• staring
• repeatedly checking exits

Growling should not be punished. It is useful communication that tells us a dog is uncomfortable and may need more distance.

You can learn more about my approach on the Rescue Dog Support page in Finchley.

More than one introduction may be needed

One meeting is not always enough.

A dog who is very nervous, territorial or strongly attached to their owner may benefit from several short introductions before regular walks or house sitting begins.

This could include:

• sitting together without expecting interaction
• a short walk with you present
• walking alongside you while you hold the lead
• gradually transferring the lead to me
• a short trial visit
• entering the home while you remain nearby
• practising the normal leaving routine
• allowing the dog to become familiar with my voice and movement

I cannot guarantee that every dog will eventually feel comfortable enough for me to work with them.

However, I will not rush the process to secure the booking.

Meeting cats and small animals

Cats often respond differently to unfamiliar people.

Some will greet me immediately. Others will remain upstairs, hide under furniture or watch from a safe distance.

I do not force cats out of hiding for an introduction.

During the meeting, I may ask you to show me:

• feeding areas
• water bowls or fountains
• litter trays
• favourite hiding places
• cat flaps
• medication
• carriers
• cleaning supplies
• toys and enrichment
• outdoor access arrangements
• emergency equipment

For rabbits, guinea pigs and other small pets, I may also need to see:

• accommodation
• feeding routines
• hay storage
• bedding
• temperature controls
• cleaning equipment
• exercise areas
• escape risks
• signs of normal eating and toileting
• any medication or health monitoring requirements

Small pets can become unwell quickly, so clear instructions are particularly important.

Trial visits and introductory walks

A trial visit or introductory walk may be sensible before:

• a long house sit
• regular dog walking
• care for a nervous pet
• a booking involving medication
• a first extended owner absence
• care for a pet with a complicated routine
• a booking involving several animals

A trial does not guarantee that the full booking will go ahead.

It allows us to identify practical problems while you are still nearby and available to help.

For example, we may discover that:

• a dog will not leave the home with me
• a key is difficult to use
• an alarm instruction is unclear
• a cat cannot be located
• medication is harder to administer than expected
• walking equipment does not fit securely
• a pet reacts differently when their owner leaves
• access arrangements need changing

Finding these issues early allows us to create a safer plan.

Information needed before a booking is confirmed.

Before care begins, I will normally need the following information where relevant.

Your contact details

Please provide:

• your full name
• your home address
• your mobile number
• an alternative way to contact you
• contact details for anyone travelling with you

For holiday care, please tell me when you expect to leave and return.

Emergency contact

Your emergency contact should ideally be someone who:

• is not travelling with you
• can be contacted during the booking
• knows your pet
• can reach your home if necessary
• is willing to make practical decisions
• has access to a spare key where appropriate

Please ask the person before providing their details.

An emergency contact should not be surprised to receive a call from me.

Veterinary information

I may need:

• your usual veterinary practice
• the practice telephone number
• your pet’s registered name
• insurance details
• relevant medical history
• permission to seek veterinary care
• instructions about payment or reimbursement
• an emergency veterinary practice where appropriate

Please tell your vet that a pet sitter or dog walker may need to bring your pet in while you are away.

Your veterinary practice may have its own consent process.

Health information

Please tell me about:

• diagnosed medical conditions
• recent illness
• recent surgery
• pain or mobility problems
• allergies
• seizures
• breathing difficulties
• digestive problems
• previous heat-related illness
• changes in appetite or thirst
• recent veterinary investigations
• medication
• supplements
• restricted exercise
• anything currently being monitored

A recent behaviour change can sometimes be linked to discomfort or illness.

Please arrange veterinary advice when appropriate rather than assuming that a sudden behavioural change is simply disobedience.

Behaviour information

Please include anything that may influence how I approach, handle, walk or care for your pet.

This may include:

• fears and triggers
• guarding
• reactivity
• prey drive
• escape risks
• bite history
• handling sensitivities
• noise sensitivity
• difficulties around doors
• separation concerns
• behaviour around visitors
• behaviour around food
• behaviour during grooming
• difficulties attaching a lead or harness
• reactions to uniforms, hats, sticks or mobility equipment

It is better to include something that turns out not to be important than to leave out information that affects safety.

Routine and care instructions

Please explain:

• feeding times
• food quantities
• where food is kept
• usual walking times
• toilet routine
• sleeping arrangements
• medication times
• preferred enrichment
• household boundaries
• commands or cues your pet understands
• what normally helps your pet settle
• what should be avoided
• how long your pet is normally left alone
• where cleaning supplies are kept

Written instructions are extremely helpful, even when we have already discussed the routine in person.

Changes after the meet and greet

Please tell me if anything important changes before the booking begins.

This includes:

• illness
• injury
• new medication
• a veterinary appointment
• a bite or attempted bite
• a new behavioural concern
• a change in feeding
• a change in mobility
• another person staying in the home
• building work
• changes to locks or alarms
• a new pet joining the household
• a change to your travel dates
• symptoms of an infectious illness

A plan agreed several weeks earlier may no longer be suitable if your pet’s health, behaviour or home environment has changed.

When I may pause or decline a booking

I may need to pause, change or decline care where:

• important health or behaviour information has not been disclosed
• the required care is outside my professional competence
• the pet presents a risk that cannot be safely managed
• equipment is unsafe or unsuitable
• medication cannot be administered safely
• home access is unreliable
• another person in the home makes the arrangement unsafe
• the pet appears unwell, and veterinary advice has not been sought
• the agreed care would conflict with animal welfare
• the conditions are substantially different from those discussed

Declining a booking is not a judgement about you or your pet.

Sometimes a different professional, service or type of care is more appropriate.

Confirming the care plan

Once I am satisfied that I can safely provide the requested service, we can confirm the practical arrangements.

These may include:

• dates and times
• expected visit length
• the type of service
• agreed price
• key collection or access
• emergency contacts
• veterinary permission
• feeding instructions
• medication instructions
• walking equipment
• weather arrangements
• update preferences
• payment terms
• cancellation terms
• any trial visits required

Prices and policies can change, so please use my dedicated pages as the authoritative source.

View current prices

Read the policies and professional standards

A booking is confirmed only when the required information, agreement and payment arrangements have been completed.

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Preparing your home before care begins

Good preparation helps me care for your pets safely and follow their normal routine as closely as possible.

Before the first booking, please make sure that:

• keys and access arrangements have been tested
• alarm instructions are clear
• food, medication and essential supplies are available
• walking equipment fits securely
• emergency contact details are up to date
• veterinary information is easy to find
• hazards have been removed or explained
• written care instructions are available
• anyone else entering the property knows that I will be there

Please do not assume that I will automatically know where an item is kept or how a household system works.

Instructions that seem obvious when you use them every day may be unfamiliar to someone entering your home for the first time.

Written care instructions

Please leave clear written instructions, even when we have already discussed the routine during the meet and greet.

Written instructions provide a useful reference and reduce the risk of misunderstandings.

They should include, where relevant:

• feeding times and quantities
• medication names and times
• walking arrangements
• toilet routines
• sleeping arrangements
• litter tray or enclosure cleaning
• where supplies are stored
• veterinary details
• emergency contact details
• alarm instructions
• key or door instructions
• household security arrangements
• anything your pet must avoid
• anything that normally helps your pet settle

Please date the instructions so that I know they are current.

Avoid leaving several different versions in different parts of the house. One clear set of instructions is easier and safer to follow.

Keys and home access

Reliable access is essential.

Before the booking begins, please make sure that any key you provide:

• opens the correct door
• works smoothly
• has been tested from outside
• is not badly bent or damaged
• does not require a technique that has not been explained
• is clearly distinguished from similar keys

Please show me any additional locks, bolts, gates or shared entrances.

If your property has a communal entrance, concierge, key safe, coded gate or electronic entry system, please explain exactly how it works.

Key safes

A key safe can be useful, particularly when several bookings are planned or when returning a key immediately would be difficult.

Please make sure that:

• the key safe is securely fitted
• the code is correct
• the mechanism opens reliably
• the key fits comfortably inside
• the safe is not blocked by plants, bins or other objects
• any cover or shutter is easy to operate

Please do not leave the code in an unsecured public message or attach it to the key.

Tell me promptly if the code changes.

Spare keys

For holiday care or house sitting, a backup key held by a trusted local person may be sensible.

Your emergency contact should know:

• where the spare key is kept
• when they may be asked to help
• how to access the property
• whether an alarm is fitted

Please do not hide keys outside beneath plant pots, doormats or bins unless this has been specifically discussed and agreed.

Door, window and gate security

Please check that doors, windows, gates and fences close securely before leaving.

Tell me about:

• doors that do not latch properly
• windows that pets can open
• garden gates that need a particular lock
• shared entrances that are sometimes left open
• damaged fencing
• low walls a dog may jump
• cat flaps with electronic settings
• internal doors that must remain closed
• pets who rush towards open doors
• pets who may hide near entrances

A secure garden does not automatically mean a dog can be left outside unsupervised.

Weather, wildlife, neighbouring animals, damaged fencing and unexpected behaviour can all create risks.

Alarm systems

Please show me how to operate any alarm rather than relying only on written instructions.

I may need to know:

• the entry code
• the exit code
• how much time is allowed
• which doors trigger the alarm
• whether movement sensors remain active
• what to do if the alarm fails
• the alarm company’s contact details
• whether a separate panic code exists
• who should be contacted if the alarm activates

Please tell me if the alarm system includes internal cameras, audio recording or remote monitoring.

Cameras and recording equipment

You should tell me about any cameras or recording equipment in or around your home before the booking begins.

This includes:

• doorbell cameras
• indoor pet cameras
• security cameras
• baby monitors
• audio recording equipment
• cameras built into smart displays
• temporary monitoring devices

Outdoor and entrance security systems are common and generally straightforward when disclosed.

Indoor recording requires particular care because I may be working, resting or staying overnight in the property.

Cameras must not be placed in bedrooms, bathrooms or any other area where privacy would reasonably be expected.

For detailed requirements, please read the Policies and Professional Standards page.

Other people entering the property

Please tell me if anyone else may enter while I am caring for your pets.

This could include:

• relatives
• neighbours
• cleaners
• gardeners
• tradespeople
• landlords
• building managers
• delivery workers
• another pet professional
• a dog walker
• a carer
• someone collecting belongings

Unexpected arrivals can affect security and may worry a nervous pet.

They can also create confusion about doors, alarms, feeding and whether a pet has been let outside.

Where possible, avoid arranging unnecessary work or visits during a house sit.

Food and feeding supplies

Please provide enough food for the full booking, plus a reasonable extra amount in case your return is delayed.

Food should be:

• clearly labelled
• stored safely
• within its use-by date
• available in sufficient quantity
• protected from pets and pests
• easy to measure accurately

Please provide the scoop, spoon or scales normally used.

Instructions such as “one scoop” can be unclear when several different scoops are present.

Where possible, state quantities in grams, tins, pouches or another consistent measurement.

Changes to food

Avoid making major changes to your pet’s diet immediately before you leave unless advised by your vet.

A sudden change may cause:

• digestive upset
• refusal to eat
• diarrhoea
• vomiting
• changes in thirst
• uncertainty about whether symptoms are food-related or illness-related

Tell me about any recent dietary changes, new treats, supplements or foods that your pet must not eat.

Please also mention food allergies, intolerances and previous reactions.

Fresh and frozen food

If your pet eats fresh, cooked or frozen food, please provide clear handling instructions.

These should explain:

• where food is stored
• how much should be defrosted
• where it should be defrosted
• how long it can be kept
• whether it should be served cold or warmed
• how bowls and preparation surfaces should be cleaned
• what to do if a portion has been forgotten or spoiled

Food should not be left defrosting where another animal can reach it.

Water

Please show me:

• where bowls are kept
• which bowls your pet normally uses
• whether water is filtered
• whether a fountain is used
• where fountain filters or cleaning equipment are stored
• whether outdoor bowls need checking
• whether your pet has unusual drinking habits

Please tell me if your pet normally drinks very little or very large amounts.

A noticeable change in thirst can sometimes be medically important.

Treats and enrichment food

Please tell me which treats I may use and how many are appropriate.

This is especially important for pets who:

• are overweight
• have allergies
• have pancreatitis
• are on a restricted diet
• have dental problems
• have kidney disease
• have digestive sensitivities
• are receiving treats from several people

I may use food for calm enrichment, to reward useful behaviour, or to help a pet feel more comfortable, but only where it is suitable for that animal.

Please do not leave rawhide or other unsuitable chews for me to give.

Cleaning and household supplies

Please make sure that essential cleaning supplies are available and easy to locate.

Depending on the booking, this may include:

• pet-safe floor cleaner
• kitchen roll
• bin bags
• disposable gloves
• dustpan and brush
• vacuum cleaner
• mop and bucket
• washing-up liquid
• laundry detergent
• litter scoop
• spare bedding
• towels
• stain remover
• spare puppy pads
• enclosure cleaning supplies

Please point out any surface that requires special cleaning products.

Ordinary household cleaners can damage some floors, worktops and furniture.

Waste and bins

Please explain:

• which bin should be used
• where outdoor bins are located
• collection days
• whether food waste is separated
• how cat litter should be disposed of
• where dog waste bags are kept
• whether bins need to be moved for collection

During longer house sits, please leave enough bin bags and explain any local collection rules that may affect the booking.

Medication and health supplies

All medication must be clearly labelled and supplied in its original packaging where possible.

Please provide written instructions that include:

• the medication name
• the prescribed dose
• the time it should be given
• how it should be administered
• whether it must be given with food
• what to do if a dose is refused
• what to do if a dose is vomited
• possible side effects
• the prescribing veterinary practice
• when the medication was last reviewed

Please do not rely on verbal instructions alone.

Medication organisers

A labelled organiser can be helpful when a pet has several tablets, but it should not be the only source of information.

I should still be able to identify:

• what each medication is
• the correct dose
• its original packaging
• the expiry date
• the veterinary instructions

Medication placed in unlabelled containers can create serious uncertainty.

Types of medication I may be able to administer

Depending on the animal, the procedure and what has been agreed, I may be able to help with straightforward medication such as:

• tablets given in food
• tablets given using an agreed safe method
• liquid oral medication
• topical creams
• ear or eye preparations
• routine supplements

Any medication arrangement must be discussed before the booking is confirmed.

A trial may be required so that I can see how your pet responds.

Medication I may decline

I may decline a medication request when:

• I have not been shown the procedure
• the animal becomes highly distressed or aggressive
• specialist handling is required
• physical restraint would be unsafe
• the procedure is outside my experience
• the medication instructions are unclear
• the prescription label does not match the instructions
• the animal’s condition appears unstable
• veterinary supervision would be more appropriate

I do not provide veterinary treatment, diagnose illness or alter prescribed doses.

Please discuss specialist procedures with me before making travel arrangements.

Missed or refused medication

Please provide instructions explaining what your vet wants done if a dose is:

• refused
• spat out
• partly swallowed
• vomited
• given late
• accidentally missed

I will not automatically repeat a dose because doing so could result in an overdose.

Where instructions are unclear, I may need to contact you or your veterinary practice.

Refrigerated medication

Please make sure refrigerated medication is:

• clearly labelled
• stored at the correct temperature
• easy to distinguish from household items
• accompanied by written instructions
• supplied with the correct syringe or measuring device

Tell me what should happen if there is a power cut or the medication is accidentally left out.

Dog walking equipment

Dogs must have safe, suitable and properly fitted walking equipment.

Depending on the dog, this may include:

• a well-fitted harness
• a flat collar
• an identification tag
• a standard fixed-length lead
• a double-ended lead
• a suitable long line
• a muzzle where appropriately introduced and agreed
• a coat for weather-sensitive dogs
• a towel for wet weather

Please show me how the equipment is fitted.

Identification tags

Dogs in public places must wear legally required identification.

Please ensure that your dog has a secure identification tag with the required owner details.

The tag should be:

• readable
• securely attached
• not badly worn
• suitable for the collar or harness
• checked regularly

Microchipping is important, but it does not replace the legal requirement for an identification tag when a dog is in a public place.

Harness and collar fit.

Equipment should be checked regularly because fit can change with:

• weight gain or loss
• coat changes
• growth
• age
• damaged straps
• stretched material
• seasonal clothing

A harness should not be so loose that the dog can reverse out of it.

A collar should not be so loose that it can pass over the head or so tight that it causes discomfort.

Dogs with a history of escaping may need an additional safety connection between harness and collar.

Leads

I use fixed-length leads and appropriate long lines.

I do not use retractable leads because they can:

• reduce reliable control
• cause burns or cuts
• wrap around people or animals
• fail mechanically
• encourage sudden pulling
• make it difficult to shorten distance quickly
• create risks near roads and other hazards

Please provide equipment that is in good condition and suitable for your dog’s size and strength.

Aversive walking equipment

I do not use:

• choke chains
• check chains
• prong collars
• electronic shock collars
• citronella collars
• rattle devices
• equipment designed to cause pain, fear or discomfort

My approach is reward-based and focused on managing the environment, supporting the dog and encouraging safer behaviour.

Muzzles

A muzzle can be a useful safety tool when it is appropriate, well fitted and introduced gradually.

It should not be used as a punishment.

A suitable muzzle should allow the dog to:

• pant
• drink
• take suitable treats
• move their jaw
• breathe comfortably

A tight fabric grooming muzzle is not suitable for ordinary walking or extended wear.

Please tell me if your dog has been advised to wear a muzzle or has a history that may make muzzle training sensible.

Towels, coats and weather equipment

Please provide any equipment your dog normally needs in cold, wet or hot conditions.

This may include:

• drying towels
• a waterproof coat
• a warm coat
• paw protection prescribed or recommended for a specific reason
• cooling equipment that your dog already uses safely
• fresh drinking water
• a travel bowl

Not every dog needs clothing or specialist equipment. What matters is the individual dog’s health, coat, age, mobility and tolerance of the conditions.

You can read my Extreme Weather Policy for more information about how walks and visits may be adjusted.

Toys and enrichment equipment

Please show me which toys may be used and which should be put away.

Tell me if your pet:

• destroys toys
• swallows pieces
• guards toys
• becomes overexcited during play
• should not use food puzzles
• has dental restrictions
• needs supervision with chews
• becomes frustrated by difficult enrichment

Enrichment should help an animal settle, explore or use natural behaviours.

It should not create unnecessary frustration or risk.

Preparing cats for pet visits

For cat visits, please make sure that I can easily access:

• food
• bowls
• fresh water
• litter trays
• litter
• waste bags
• cleaning supplies
• medication
• carriers
• toys
• emergency information

Please leave enough litter and food for the full booking, plus some extra.

Tell me about:

• preferred hiding places
• outdoor access
• cat flap settings
• feeding disputes between cats
• toileting outside the tray
• previous urinary problems
• eating habits
• how each cat normally behaves with visitors

If more than one cat lives in the home, clear descriptions or photographs can help me identify them correctly.

Cat flaps and outdoor access

Outdoor access must be discussed before the booking.

Please explain:

• whether the cat is normally allowed outside
• when the flap should be locked or unlocked
• whether the flap uses a microchip
• whether neighbouring cats enter the property
• whether the cat sometimes stays away for long periods
• what should happen if the cat does not return
• whether the cat must remain indoors during the booking

I cannot guarantee that a free-roaming cat will return at a particular time.

Where a cat must be present for medication or health monitoring, unrestricted outdoor access may not be appropriate.

Preparing rabbits and guinea pigs

Please provide clear instructions about:

• hay
• fresh food
• pellets
• water
• bedding
• enclosure cleaning
• outdoor or indoor exercise
• temperature management
• companionship
• normal droppings
• normal eating behaviour
• medication
• emergency veterinary care

Unlimited access to suitable hay is normally essential for rabbits and guinea pigs unless your vet has given different instructions.

Tell me immediately about any history of:

• dental problems
• gut stasis
• reduced appetite
• flystrike
• urinary problems
• breathing problems
• recurring skin conditions

Small animals can deteriorate quickly when they stop eating.

Carriers and emergency transport

Please leave a suitable carrier accessible for cats and small animals.

The carrier should be:

• the correct size
• secure
• in working condition
• easy to locate
• not buried in a locked loft or cupboard
• supplied with any necessary bedding

For dogs, please provide any equipment needed to move them safely during an emergency.

I do not routinely transport dogs for walks. Emergency transport arrangements will depend on the circumstances, the animal and the options available.

Veterinary consent

Before holiday care or house sitting begins, it is sensible to tell your veterinary practice that I may be caring for your pet.

Ask whether they require:

• written consent
• a nominated representative
• payment authorisation
• insurance information
• a spending limit
• emergency treatment instructions

Please make sure the information you leave matches the records held by the practice.

Veterinary payment

Veterinary practices may require payment at the time of treatment.

Please explain how emergency costs should be handled.

Possible arrangements may include:

• payment directly authorised with the practice
• a card held securely by the vet
• an emergency contact making payment
• reimbursement after I have paid an agreed expense
• use of pet insurance where accepted

Do not assume that a veterinary practice will delay payment because you are away.

Emergency spending limits

You may wish to guide emergency spending, but a rigid limit can sometimes create difficulties when urgent treatment is needed.

Discuss this with your veterinary practice and insurer.

Your instructions should make clear:

• who can authorise treatment
• who should be contacted first
• what happens if you cannot be reached
• whether your emergency contact can make decisions
• any known treatment restrictions
• how payment will be handled

I will act reasonably and in the animal’s welfare interests. Still, I cannot make complex end-of-life or major treatment decisions on an owner’s behalf without suitable authority and veterinary guidance.

If your return is delayed

Please get in touch with me as soon as possible if your return will be later than planned.

Do not wait until the final visit has already taken place.

A delay may affect:

• feeding
• medication
• toilet access
• overnight supervision
• future bookings
• key return
• the availability of additional care

I cannot guarantee that I will be available to extend a booking, particularly when I have another confirmed commitment.

This is why sufficient food, medication and an emergency local contact are important.

Final preparation checklist

Before leaving, please check that:

• I have working access
• the alarm instructions are correct
• emergency contacts are available
• veterinary details are current
• food and medication are sufficient
• written instructions are dated
• walking equipment is secure
• litter and bedding supplies are available
• carriers can be reached
• cameras have been disclosed
• other visitors have been explained
• hazards have been removed
• your travel and return details are correct
• I know what to do if you are delayed

Careful preparation helps your pet’s routine continue smoothly and allows me to focus on their welfare rather than trying to solve preventable access or supply problems.

Back to top

What happens during a pet care booking?

Every booking follows the care plan agreed with you, but I also respond to the animal in front of me.

Pets do not always behave exactly as expected when their owner is away. A dog may feel less confident leaving home, a cat may hide more than usual or a pet may eat at a different speed.

I will follow your instructions while using professional judgement where a small adjustment is needed for safety or welfare.

Depending on the service, care may include:

• feeding and refreshing water
• appropriate exercise
• toilet breaks
• medication agreed in advance
• litter tray or enclosure care
• calm companionship
• enrichment
• basic cleaning connected to your pet
• monitoring appetite, drinking and behaviour
• checking doors, gates and home security
• sending agreed updates

The exact tasks will depend on the service booked and the time available.

What happens during a dog walk?

My dog walks are one-to-one and start and finish at your home.

I do not collect several dogs in a van or combine dogs from different households into a large group.

Before leaving, I will normally check:

• your dog’s general behaviour
• whether they appear comfortable
• their lead, collar and harness
• the weather
• the immediate environment
• any instructions or updates you have provided

The walk may include:

• calm sniffing
• appropriate exercise
• loose-lead practice
• confidence-building
• distance from known triggers
• quiet exploration
• short training games
• water or rest breaks
• suitable enrichment

The purpose is not simply to travel as far as possible.

A slow walk with plenty of sniffing may be more valuable than a fast route around the neighbourhood, particularly for a senior, nervous, reactive or recently rehomed dog.

You can learn more about my approach on the Solo Dog Walks page.

Walk routes

Walks normally take place close to your home.

Depending on your location, your dog’s needs and the conditions, this may include local streets, quieter residential routes and suitable green spaces.

Places I may use include:

• Cherry Tree Wood
• Coldfall Wood
• Highgate Wood
• Parkland Walk
• local parks
• quieter residential streets
• routes familiar to your dog

I choose routes according to the individual dog rather than trying to visit a particular park on every walk.

A familiar street route may be the best option when a dog is nervous, recovering from illness or likely to find a busy park overwhelming.

Off-lead exercise

I do not guarantee off-lead exercise.

Whether a dog can be let off the lead depends on:

• recall
• behaviour around dogs and people
• prey drive
• the location
• nearby roads
• livestock
• wildlife
• local restrictions
• weather
• visibility
• information provided by the owner
• my own observations

A dog may remain on a standard lead or long line even if they are normally let off by their owner.

This is not a punishment. It is a safety decision.

A long line can provide space to sniff and explore without removing the safety connection.

Meeting other dogs

I do not encourage every dog to greet every dog they pass.

On a walk, I may:

• cross the road
• turn down another path
• pause behind a parked vehicle
• create more distance
• use food to support calm behaviour
• wait for another dog to move away
• leave a busy area

This can help prevent conflict, reduce pressure and make the walk more comfortable.

A dog does not need to meet unfamiliar dogs to have a successful walk.

If your dog refuses to walk

A dog may sometimes refuse to leave the home or stop shortly after the walk begins.

Possible reasons include:

• fear
• pain
• illness
• extreme weather
• a frightening noise
• changes in the local environment
• uncertainty about walking with someone new
• separation from the owner
• fatigue

I will not drag a frightened or uncomfortable dog along the pavement simply to complete a route.

Depending on the circumstances, I may:

• allow more time
• try a shorter route
• remain near the home
• provide a garden toilet break
• use calm enrichment indoors
• contact you
• recommend veterinary advice

A sudden or unusual refusal to walk can sometimes indicate pain or illness.

Returning home after a dog walk

At the end of the walk, I will follow the agreed routine.

This may include:

• providing fresh water
• drying paws or coats
• removing walking equipment
• checking the dog is settled
• providing an agreed meal or treat
• closing doors and gates
• securing the property
• sending an update

Please leave suitable towels in an accessible place during wet weather.

I will remove obvious mud where reasonably possible, but dog walking during British weather can involve wet paws and damp coats.

Dog visits and puppy visits

Some dogs need a visit rather than a full walk.

This may suit:

• puppies
• senior dogs
• dogs recovering from illness or surgery
• dogs on restricted exercise
• dogs who need a toilet break
• dogs who find the outside environment overwhelming
• dogs affected by extreme weather

A visit may include:

• garden access
• a short local walk
• feeding
• refreshing water
• medication agreed in advance
• gentle play
• calm companionship
• simple enrichment
• cleaning up an accident
• helping the dog settle

The exact balance depends on the dog and the reason for the visit.

What happens during a cat visit?

Cat visits are built around routine, observation and allowing the cat to choose how much interaction they want.

A typical visit may include:

• preparing food
• refreshing water
• cleaning litter trays
• checking for urine, faeces or sickness
• medication agreed in advance
• play or enrichment
• calm companionship
• checking the cat’s general condition
• bringing in post where agreed
• checking basic home security
• sending an update

Some cats want a great deal of attention.

Others prefer me to complete the practical tasks and leave them in peace.

Both are acceptable.

You can read more about home-based cat care on the Finchley Cat Sitting Service page.

Locating a hiding cat

I need to make a reasonable welfare check during each visit.

For a shy cat, this may involve:

• checking known hiding places
• listening for movement
• observing whether food has been eaten
• checking water
• checking litter tray use
• looking for signs of sickness
• using a photograph or camera location provided by you

I will not dismantle furniture or repeatedly drag a frightened cat from hiding unless there is a genuine welfare concern.

Please tell me about unusual or difficult-to-access hiding places before you leave.

Cats who do not eat

Some cats eat less when their owner is away, but a significant loss of appetite can become serious.

Please tell me:

• what your cat normally eats
• how quickly they normally finish meals
• whether they graze
• whether another cat steals their food
• which foods can be offered if they refuse
• whether they have a history of stopping eating
• when you want veterinary advice sought

I will monitor the situation and contact you if I am concerned.

Cats who stop eating, repeatedly vomit, appear weak or show other signs of illness may need urgent veterinary advice.

Litter tray care

Please provide enough litter and suitable waste bags for the full booking.

I will follow your normal routine where reasonably possible, including:

• scooping waste
• topping up litter
• replacing litter when agreed
• cleaning obvious spills
• monitoring changes in urine or faeces

Please tell me about:

• previous urinary problems
• constipation
• diarrhoea
• toileting outside the tray
• disputes between cats
• litter preferences
• covered or automatic trays

Changes in litter tray use can sometimes indicate illness or stress.

Small-animal visits

Care for rabbits, guinea pigs and other suitable small pets may include:

• providing hay and food
• refreshing water
• checking bottles and bowls
• spot-cleaning accommodation
• checking droppings
• monitoring appetite
• providing agreed exercise
• checking temperature and ventilation
• medication agreed in advance
• sending an update

With rabbits and guinea pigs, eating and droppings are important welfare indicators.

A noticeable reduction may require prompt veterinary attention.

House sitting

House sitting allows pets to remain in their familiar home while you are away.

It may be particularly helpful for:

• rescue animals
• nervous pets
• senior animals
• multi-pet households
• pets who dislike boarding
• animals with established routines
• cats who prefer familiar territory
• pets who need companionship overnight

I care for one household at a time.

Your home becomes my base during the booked period, although I may leave for other agreed work, meals, personal commitments or errands.

House sitting does not usually mean that I remain inside the property for every minute of the day.

The expected routine, time away from the property and overnight arrangements should be discussed before the booking is confirmed.

You can read more on the Pet and House Sitting page.

During a house sit

A house sit may include:

• feeding pets
• dog walking
• litter and enclosure care
• medication agreed in advance
• overnight companionship
• following sleeping routines
• basic pet-related cleaning
• bringing in post
• putting out bins where agreed
• watering suitable household plants
• maintaining ordinary home security
• sending regular updates

Any additional household task must be discussed in advance.

I am there primarily to care for your pets and protect their routine.

Sleeping arrangements

Please explain where your pets normally sleep.

Pets often cope better when their usual sleeping arrangement continues.

This may mean:

• a dog sleeping in the bedroom
• a dog sleeping downstairs
• a cat having access to the bedroom
• pets sleeping in separate areas
• internal doors remaining open
• particular lights being left on
• a pet using a crate by choice
• background sound being used

Please do not describe an arrangement as optional if changing it is likely to make your pet distressed throughout the night.

I will not introduce a pet to overnight confinement or a new sleeping arrangement during your absence.

Leaving pets during a house sit

Before confirming a house sit, please tell me how long each pet is normally comfortable being left alone.

I need to know about:

• separation-related behaviour
• barking or howling
• destructive behaviour
• toileting
• medication times
• feeding times
• senior pets needing frequent toilet access
• puppies requiring close supervision
• neighbours affected by noise
• cameras or alert systems

I will discuss the likely pattern of the booking with you.

If your pet cannot safely or comfortably be left at all, that may require a different type of service.

Household use

During a house sit, please leave clear instructions about:

• heating
• hot water
• kitchen equipment
• Wi-Fi
• rubbish and recycling
• parking restrictions where relevant
• washing machine use
• doors that should remain closed
• rooms that are out of bounds
• any household fault
• how to contact you about property issues

Please leave the home in a clean and usable condition.

I will treat your property respectfully and leave the areas I use reasonably tidy.

Plants

I may be able to water a reasonable number of ordinary household plants when agreed in advance.

Please leave clear instructions and make sure indoor pots have suitable saucers or waterproof protection.

I may decline care for:

• large plant collections
• plants requiring specialist care
• complicated irrigation systems
• heavy outdoor watering
• plants where water may damage flooring or furniture
• tasks that take substantial time away from pet care

Pet care remains the priority.

Post, deliveries and bins

I may be able to bring in ordinary post and move bins when agreed.

Please tell me:

• where post should be placed
• whether parcels are expected
• whether deliveries need special handling
• which day bins are collected
• where bins should be returned
• whether shared access affects collection

I cannot guarantee that I will be present for a delivery requiring a specific arrival time.

Communication during the booking

I normally provide updates so that you know how your pet is doing.

Depending on the service and what we agree, updates may include:

• a written summary
• photographs
• short videos
• information about meals
• toilet updates
• medication confirmation
• walk details
• behaviour observations
• anything that concerns me

Updates are intended to reassure you and keep you informed.

They are not a substitute for emergency contact arrangements.

Photographs and videos

I will do my best to send clear photographs, but animal welfare comes first.

I will not:

• repeatedly disturb a sleeping pet
• force a cat out of hiding for a photograph
• remove control of a dog near a hazard
• distract myself with a phone during a difficult moment
• stage an interaction that makes an animal uncomfortable

A quiet photograph of your pet resting safely may tell you more than a posed image.

When updates may be delayed

Updates may occasionally be sent later than expected because:

• I am actively caring for your pet
• I am managing a difficult walk
• mobile reception is poor
• the pet needs close supervision
• I am dealing with an unexpected situation
• I need to travel safely before using my phone

An update delay does not automatically mean something is wrong.

If there is a genuine emergency, I will prioritise the animal and obtaining appropriate help.

Contacting me while you are away

You are welcome to contact me with important information or reasonable questions.

Please tell me promptly about:

• a delayed return
• a change to travel arrangements
• information you forgot to provide
• a health concern
• a change requested by your vet
• someone entering the property
• an alarm or access change
• a concern raised by a neighbour

Repeated non-urgent messages can make it harder to focus on caring for the animals, particularly during busy parts of the day.

Where possible, keep instructions clear and use one agreed communication method.

Changes requested during a booking

I may not be able to make substantial changes once care has begun.

Changes that may need discussion include:

• additional pets
• extra visits
• longer visits
• different medication
• new household tasks
• new people entering the property
• changes to dog walking equipment
• altered return dates
• moving the pet to another address

A change may affect price, safety, insurance, availability or whether I can continue the booking.

Weather and environmental conditions

Pet care must sometimes change because of the weather or local environment.

Conditions that may affect care include:

• high temperatures
• high humidity
• ice
• snow
• storms
• flooding
• strong winds
• poor air quality
• unsafe water
• road closures
• fallen trees
• fireworks
• local incidents

I monitor conditions and make welfare-led decisions.

Hot weather

During hot weather, I may:

• walk earlier
• shorten the route
• remain close to home
• choose shaded streets
• provide a garden toilet break
• replace part of the walk with indoor enrichment
• cancel outdoor exercise where necessary

Flat-faced dogs, senior dogs, puppies, overweight dogs and dogs with medical conditions can be particularly vulnerable.

I will not continue a normal walk simply because it has been booked and paid for when the conditions create an avoidable welfare risk.

Cold, ice and storms

During cold or hazardous conditions, I may adjust care because of:

• slippery pavements
• gritted roads
• damaged trees
• flying debris
• thunder
• flooded paths
• reduced visibility
• a dog’s age or health

A shorter and safer outing may replace a longer route.

Please provide any coat your dog normally wears, but I will not use unfamiliar clothing or boots that cause distress or restrict movement.

Fireworks and loud noise

Fireworks, building work, alarms and storms can significantly affect some animals.

During periods of loud noise, I may:

• remain close to home
• avoid walking at peak times
• keep curtains closed
• use background sound
• provide calm enrichment
• avoid pressuring a pet to go outside
• offer a brief toilet break instead of a full walk
• contact you if the animal is struggling

Please tell me about previous noise sensitivity and any veterinary plan in place.

Medication for noise fears must be prescribed and discussed before the booking.

Unsafe water and local hazards

I may prevent dogs from entering ponds, streams or other water where I believe there may be a risk from:

• blue-green algae
• pollution
• stagnant water
• sharp objects
• strong currents
• steep banks
• unknown depth
• illness linked to contaminated water

A dog wanting to enter water does not mean it is safe.

I may also change the route because of broken glass, discarded food, road incidents, livestock, aggressive dogs or other temporary hazards.

My Extreme Weather Policy

My Extreme Weather Policy explains how care may be changed during hot, cold or dangerous conditions.

Please read it before regular dog walking or holiday care begins.

The agreed service is based on appropriate care, not a guarantee that every planned outdoor activity will take place regardless of conditions.

Monitoring your pet’s health

I pay attention to changes that may affect welfare.

These can include:

• reduced appetite
• increased thirst
• vomiting
• diarrhoea
• difficulty urinating
• coughing
• breathing changes
• lameness
• unusual tiredness
• pain
• shaking
• confusion
• collapse
• seizures
• changes in behaviour
• repeated hiding
• difficulty standing
• changes in droppings

I am trained in canine first aid, but first aid does not replace veterinary assessment or treatment.

What happens if I notice a concern?

My response will depend on:

• the symptoms
• how severe they appear
• your pet’s medical history
• the instructions you have provided
• whether you can be contacted
• veterinary advice
• whether delay could affect welfare

I may:

• continue to observe
• send you an update
• telephone you
• contact your emergency person
• contact your veterinary practice
• seek emergency veterinary assistance
• change or stop an activity

I will not wait for a reply where I reasonably believe urgent action is required to protect the animal.

Veterinary emergencies

In an emergency, my priorities are to:

1. protect the animal and prevent further harm
2. obtain appropriate veterinary guidance or treatment
3. contact you
4. contact your nominated emergency person where necessary
5. document what happened

The exact order may change according to the circumstances.

For example, a dog struggling to breathe may need immediate veterinary attention before I can provide a detailed update.

Examples of emergencies

Possible emergencies include:

• collapse
• breathing difficulty
• serious injury
• uncontrolled bleeding
• repeated seizures
• suspected poisoning
• heat-related illness
• inability to urinate
• severe vomiting or diarrhoea
• a swollen abdomen with distress
• a serious bite
• an animal escaping
• a fire, flood or major property issue

This list is not exhaustive.

First aid

I may provide appropriate first aid within my training while arranging veterinary help.

First aid may include:

• keeping an animal calm
• moving them away from danger
• applying pressure to bleeding
• cooling where appropriate
• supporting safe transport
• following veterinary telephone advice

I do not diagnose medical conditions or replace professional veterinary care.

If your pet escapes

Please provide accurate information about escape behaviour before care begins.

If a pet escapes, I may:

• remain in the local area and search
• contact you
• contact your emergency person
• alert relevant neighbours
• contact veterinary practices
• contact the microchip database
• contact the local authority dog service
• use appropriate local lost-pet networks
• report the matter to the police where relevant
• seek professional assistance

The response will depend on the species, location and circumstances.

Prevention is far safer than trying to recover an escaped animal.

Read my lost dog procedure

If access fails

If I cannot enter the property, I will try to contact you and follow the agreed backup plan.

Access failure may be caused by:

• an incorrect key
• a changed alarm code
• a failed key safe
• an internal bolt
• a communal entrance problem
• another person locking a different door
• an electronic access failure

Where an animal’s welfare is at immediate risk, I may need to contact your emergency person, property manager, locksmith, emergency services or another appropriate professional.

Any resulting cost may be the owner’s responsibility where the failure was outside my control.

Property emergencies

During house sitting or visits, I may need to respond to problems such as:

• water leaks
• power cuts
• heating failure
• broken windows
• alarm faults
• fire
• storm damage
• lock failure

My first priority will be the safety of the animals and people.

I will then try to contact you and the appropriate emergency person or service.

I am not a property maintenance professional and cannot undertake unsafe or specialist repairs.

Accidents and damage

Animals can sometimes cause damage even when reasonable care is taken.

Examples include:

• scratching doors
• chewing items
• toileting indoors
• knocking over objects
• damaging bedding
• digging
• breaking a toy
• spilling food or water

I will report significant incidents and take reasonable steps to prevent further damage.

Please remove valuable, fragile or dangerous items from areas your pets can access.

Returning home

Please let me know when you have returned safely and taken over your pet’s care.

This is particularly important after:

• house sitting
• holiday cat visits
• medication visits
• care for small animals
• any booking ending before your scheduled arrival

Do not assume I know that a flight, train or journey arrived as planned.

Until I receive confirmation, I may still need to consider whether your pet requires further care.

Delayed returns

Contact me as soon as you know that you will be delayed.

Please include:

• your revised arrival time
• whether your emergency contact can help
• whether additional feeding is required
• whether medication is due
• whether an overnight extension may be needed

I will help where reasonably possible, but additional care is subject to availability and may incur an extra charge.

I may already have another confirmed booking starting after yours.

Key return

The agreed key-return arrangement may include:

• returning the key in person
• leaving it in a secure agreed location
• keeping it securely for regular services
• returning it to an emergency contact
• placing it in a previously agreed key safe

I will not leave a key beneath a mat, plant pot or bin unless that specific arrangement has been agreed and is reasonably secure.

After the booking

After a first booking, it can be useful to review:

• how your pet coped
• whether instructions were clear
• whether food and supplies were sufficient
• whether the visit length was suitable
• whether medication was manageable
• whether access worked reliably
• whether anything should change next time

Please tell me if you have concerns.

Constructive feedback can help improve future care.

What you can expect from me

You can expect me to:

• treat your pet as an individual
• use calm, reward-based handling
• follow the agreed care plan
• take reasonable care of your home
• communicate honestly
• protect your personal information
• report significant concerns
• work within my competence
• put welfare before convenience
• adapt care where conditions make the original plan unsafe
• seek appropriate help in an emergency
• avoid taking on work that I cannot safely provide

I will not promise that every day will be identical or that animals will always behave as expected.

I will promise to make thoughtful, welfare-led decisions.

What I need from you

I need you to:

• provide honest health and behaviour information
• update me when circumstances change
• supply safe equipment
• provide enough food, medication and supplies
• leave clear written instructions
• maintain reliable home access
• disclose cameras and other visitors
• provide emergency and veterinary contacts
• ensure your pet receives veterinary attention when needed
• pay according to the agreed terms
• respect my professional boundaries
• read the relevant prices and policies
• confirm when you have returned home

A successful care arrangement depends on clear communication from both sides.

Important pages to read

Before confirming a booking, you may find these pages helpful:

Services

Prices

Service Area

Policies and Professional Standards

Extreme Weather Policy

Solo Dog Walks

Pet and House Sitting

Finchley Cat Sitting Service

Rescue Dog Support in Finchley

Frequently asked questions

Do I need to read the whole Welcome Pack before contacting you?

No.

You are welcome to contact me with a brief summary of the help you need. The Welcome Pack is here so that you can understand my approach and refer back to practical information before care begins.

Do you offer a free meet-and-greet?

The type, length and cost of an initial meeting can depend on the service and location.

Please check the current Prices page or ask when you enquire.

Does a meet and greet guarantee that you will accept the booking?

No.

A meet and greet helps us assess whether the arrangement is suitable. I may still decline if the care is unsafe, outside my competence or not a good match for my service.

You are also free to decide that I am not the right person for your pet.

My dog is nervous. Does that mean you will not work with them?

Not necessarily.

I regularly work with nervous, sensitive and rescue dogs. I may recommend several introductions, an introductory walk or a slower start.

I cannot guarantee that every dog will become comfortable enough for me to care for them safely.

My dog has bitten before. Should I tell you?

Yes.

You must disclose bites, attempted bites, snapping, guarding and other behaviour that could affect safety.

A bite history does not automatically mean I will refuse, but I need accurate information before deciding whether I can help.

Do you walk dogs in groups?

No.

My walks are one-to-one and for one household at a time.

I do not combine unrelated dogs into pack walks.

Do you transport dogs in a van?

No.

Walks begin and end at the client’s home. I do not collect dogs in a van for group exercise.

Will you let my dog off the lead?

Not automatically.

I decide whether off-lead exercise is appropriate based on the dog, location, conditions, recall and risk.

I may use a standard lead or a long line, even when the owner normally allows the dog off-lead.

Do you use retractable leads?

No.

I use fixed-length leads and suitable long lines because they provide clearer and more reliable control.

What equipment will you not use?

I do not use prong collars, choke or check chains, electronic shock collars, citronella collars or equipment intended to cause pain, fear or discomfort.

Can you administer medication?

I may be able to administer straightforward medication when it has been discussed and agreed in advance.

Clear written instructions and original packaging should be provided.

I may decline procedures that are unsafe, highly distressing or outside my competence.

Can you give injections?

This depends on the procedure, animal and circumstances.

It must be discussed before the booking. I will not agree to specialist medication procedures without suitable experience, instructions and a safe handling plan.

What happens if my pet refuses medication?

I will follow the instructions provided by you and your veterinary practice.

I will not automatically repeat a dose where doing so may create a risk of overdose.

I may need to contact you or your vet.

What happens if my pet becomes ill?

I will assess the situation within my training, contact you where appropriate and seek veterinary advice when needed.

In an urgent situation, I may prioritise veterinary treatment before providing a detailed update.

Who pays an emergency veterinary bill?

The owner is normally responsible for veterinary and related costs.

You should agree payment arrangements with your veterinary practice and explain them before leaving.

Will you still walk my dog during a heatwave?

I may shorten, change or replace the walk when heat or humidity creates an avoidable risk.

Care could involve an early walk, a shaded toilet break, a garden visit, or indoor enrichment.

Welfare comes before completing a normal route.

What happens if it is icy or stormy?

I may shorten the outing, alter the route or provide alternative care.

I will not take unnecessary risks on dangerous pavements, beneath damaged trees or during severe weather.

How often will I receive updates?

The update schedule depends on the service and what we agree.

This may be after each visit, once or twice each day during house sitting or at another suitable frequency.

Can I watch you through a pet camera?

Cameras must be disclosed before the booking.

Recording is not permitted in bedrooms, bathrooms or areas where privacy would reasonably be expected.

Please read the Policies and Professional Standards page for the full requirements.

Can another dog walker, cleaner or relative enter during the booking?

This must be discussed in advance.

Unexpected visitors can affect security, responsibility and animal behaviour.

I may decline or change an arrangement where shared access creates an unreasonable risk.

Do you stay in the house all day during house sitting?

Not normally.

House sitting means the property is my base, and I stay overnight, but I may leave for other agreed work and normal personal activities.

Your pet’s ability to be left and the likely routine must be discussed before booking.

Can you water my plants?

I may be able to water a reasonable number of ordinary household plants when arranged in advance.

Plant pots should have suitable saucers or protection to prevent water damage.

Extensive or specialist plant care is not included automatically.

Can you accept parcels?

I may be able to bring in parcels that have been left safely.

I cannot guarantee that I will be at the property during a delivery window or accept items requiring a signature unless specifically agreed.

What happens if my return is delayed?

Contact me as early as possible.

I will help where availability allows, but I cannot guarantee an extension because I may have another confirmed booking.

Additional care may be charged separately.

Can you hold my keys for future bookings?

This may be possible for regular clients where a secure arrangement has been agreed.

Key arrangements should be discussed directly and must follow the current policies.

Do you provide dog boarding or day care?

No.

I provide care in the pet’s own home, including dog walking, visits and house sitting.

Do you cover my area?

My main working areas include Finchley and selected nearby parts of North London.

Please check the current Service Area page because the services available can vary by location.

How much do your services cost?

Please use the Prices page for current prices.

The Welcome Pack does not repeat every price because charges and conditions may change.

How do I make a booking?

Start by completing the contact form with details about your pet, location, dates and the service required.

I will review the information and let you know whether I can help.

Ready to discuss your pet’s care?

You do not need to decide everything before getting in touch.

Send me a clear summary of:

• where you live
• the type of pet you have
• the service you need
• the dates or regular days required
• any important health or behaviour information

I will let you know whether the service appears suitable and what the next step should be.

Contact Del about pet care

A final note

This Welcome Pack provides general information about how I work.

The individual care plan, booking confirmation, current prices, policies and terms agreed with you will take priority where they contain more specific or updated information.

Please ask about anything that is unclear before leaving your pet or home in my care.

Good pet care begins with honest information, realistic expectations and a plan that puts the individual animal first